Account Executive
It’s SUCH a great time to join us here at DHM. We’re growing our business this year and we need you to be part of it.
As we emerge from the pandemic years, we have made it through to the other side and are now looking to grow. You will have a great opportunity to enhance and develop your career and work with fantastic hospitality clients; working alongside like-minded and skilled colleagues who are as passionate about the hospitality, wedding industry and hotel clients as you are.
We are looking for a talented, eager Account Executive to join our family, reporting directly to our existing Account Manager and Account Director, in an informal, dynamic and supportive environment. This is a fantastic opportunity for an ambitious AE to start their career and really make their mark in an established and growing digital agency. It really is a great time to join the team.
At DHM, we exist to improve the reputation of agencies by delivering super effective marketing with an outstanding level of service. Our vision is to be the benchmark of agency success: an amazing work environment, with delighted customers, consistently delivering outstanding, profitable work.
Our core values are:
- Proactive
- Empowerment
- Aim for Outstanding
- Good for People, Good for Planet
- Celebrate the Wins
Our values need to align with your values – if you’re a match, then we’re growing our business this year and we need you to be part of it!
A bit more about us…
A multi-award winning digital agency specialising in hotel marketing. Our accolades include winning the Best Wedding Marketing award two years in a row and the Best Leisure Marketing award at the Hotel Marketing Association awards 2019/2020, as well as being shortlisted for the prestigious Catey Award for Best Marketing. Just as important (if not more) is the proactive client service we offer. Our ambition with every project is that long after a client has forgotten about the work we produced, they’ll remember how we supported and guided them through the process with professional and invaluable client service.
We’re a small team working with a flexible, hybrid setup – typically we do 1 day per week working together in our London office, the rest of the week spent working from home.
2023 is all about working to rebuild our business stronger, and grow bigger and better than ever, so we’re looking for talented, passionate and fun people to create impeccable digital work for exciting hospitality brands.
Our New Account Executive
As an Account Executive at DHM, you will play an integral role in delivering projects for our range of clients that operate in the hospitality and wedding sector. You will have a basic understanding of the digital media and hospitality landscapes, and be comfortable liaising with clients, as well as working collaboratively with a multi-skilled, multinational team to effectively manage projects through from briefing to asset delivery, on time and to a high standard.
To be successful as an Account Executive at DHM, you must be comfortable learning to work in a fast paced environment, handling multiple projects and varying client accounts at once, whilst being supported by your line manager. The role will require you to be highly organised and calm under pressure. But don’t worry – we’re a small team and all support each other through those tricky moments!
Roles & Responsibilities – examples of some of the tasks and areas of responsibility for our brand new Account Executive may include:
- General client management on the below tasks – including client comms plus additional proactive reviews, regular calls and reporting
- Reporting of all client issues and concerns to the Senior internal team
- Content creation of blogs, emails social media and Google My Business
- Remarketing ads seasonal updates
- DHM social media and website content
- Responding to queries on team chat with Wedding Partners Ireland
- General liaisons with clients regarding minor website updates, email campaigns and social media
- Toggl time tracking
- Weekly wedding reports accuracy check
- Weekly wedding leads address checks
- EOM reporting and sending to clients
- Assisting with project work including new website content (as needed) and set up liaisons (collection of log ins and marketing collaterals)
How this may look per month – your output
- 6 social media briefs created
- 2-4 blogs per client number per month
- A number of website content briefs created (depending on project scope)
- 4 remarketing briefs created
- 6 email marketing briefs created
- Activecollab and google drive documentation of all requests and change
To achieve these tasks, you’ll need to:
- Act as the first point of contact for a number of key clients and own the client journey
- Go above and beyond to deliver excellent client service
- Manage clients against realistic approval time frames to ensure the seamless traffic of work
- Work with your colleagues in developing your accounts
- Understand the client’s objectives
- Monitor and report on the performance of key accounts and develop plans to improve areas that are not performing as well
- Successfully onboard new clients, and build proactive, long-lasting relationships
- Work on several projects/briefs at once, handle multiple stakeholders and work in inter-agency team set-ups
- Have meticulous attention to detail across all output and ownership of quality standards
- Be proactive and keep project delivery on-time
- Have a bright and dedicated approach
- Offer clear communication to both clients and internal teams on project status
- Develop a strong understanding of the company’s core services
How we work
Since the pandemic we’ve reverted to a hybrid approach of working, whereby 3-4 days per week are spent working from home, and 1-2 days per week are spent working from our London office.
Travel to and from client hotels may also sometimes be an important part of the role. Typically we aim for face-to-face meetings every two-three months to maintain and build the all-important relationships with our clients.
Remuneration
£25,000 p/a plus benefits